Plumbing and Water Services Frequently Asked Questions

Frequently Asked Questions

Allegiance Water Services in Scottsdale knows how important it is to keep your plumbing and water systems in top shape. Water is one of the most critical resources in your home – whether it’s for drinking, cooking, or keeping your yard looking its best. Below, we’ve compiled answers to some of the most common questions we receive about our services, water treatment, irrigation, and more.  If you live in Arizona, turn to us for reliable water solutions.

Do You Service Both Residential and Commercial Properties?

Our team specializes in both residential and commercial plumbing and water system repairs. We offer customized solutions for commercial customers in Phoenix, Scottsdale, or the surrounding areas.

What Areas Do You Service?

We’re based in Scottsdale, but we’re happy to come to you to address your water needs. Our Valley-wide coverage area includes:

  • Anthem
  • Avondale
  • Buckeye
  • Carefree
  • Cave Creek
  • Chandler
  • Fountain Hills
  • Gilbert
  • Glendale
  • Goodyear
  • Laveen
  • Litchfield Park
  • Mesa
  • Paradise Valley
  • Phoenix
  • Peoria
  • Scottsdale
  • Sun City
  • Sun City West
  • Sun Lakes
  • Surprise
  • Tempe
  • Tolleson
  • Youngtown

How Do I Schedule an Appointment?

Our office in Scottsdale is open from 8 a.m. to 5 p.m., Monday through Friday. You’re welcome to visit, call, or request a free estimate through our web portal.

What Are the Signs of a Plumbing Leak?

Detecting a plumbing leak early can save you from costly repairs down the line. A small leak could lead to bigger issues like mold or structural damage. We offer expert plumbing leak repairs, so let us know immediately if you notice any of these signs of problems:

  • Unexplained increases in your water bill
  • Damp or musty odors in your home
  • Water stains on walls or ceilings
  • Low water pressure in taps or showers

Wet spots on floors or around the foundation

How Do You Handle Emergency Plumbing Issues?

Plumbing emergencies, like burst pipes or overflowing toilets, often happen at the most inconvenient times. No matter how big or small the issue, we’re here to help Arizona residents with fast, reliable solutions around the clock. Here’s how it works:

  • Contact our emergency line
  • Describe your issue

Our licensed plumbers will arrive promptly with all the tools needed to fix the problem

Do You Offer Drain Cleaning Services?

Yes. If you’re dealing with a slow or clogged drain, our professional drain cleaning services will clear the blockage quickly. We use advanced equipment like high-pressure water jets to eliminate grease, debris, and even tree roots clogging your drain. Regular drain cleaning is essential to prevent buildup and avoid costly repairs in the future, so add it to your home maintenance checklist.

What’s the Difference Between a Water Softener and an RO System?

Water softeners and reverse osmosis systems both improve water quality, but they serve different purposes. Many of our customers install both for optimal water quality inside their homes. Here’s what each does:

  • Water Softener – Water softeners remove minerals like calcium and magnesium that cause hard water. This extends the life of appliances and plumbing fixtures while making skin and hair feel softer after showering.
  • Reverse Osmosis (RO) System – This solution uses a filtration process to remove contaminants like chlorine, lead, and bacteria from drinking water. It delivers purified, safe water that’s perfect for drinking and cooking.

What Is a Sewer Line Inspection and When Is It Necessary?

A sewer line inspection uses a small camera to check the condition of your sewer pipes. We recommend it if you notice frequent clogs, backed-up drains, or foul odors. Sewer inspections can reveal problems like blockages, cracks, or tree root intrusion. Catching these issues early can save you from expensive repairs or even a full sewer line replacement.

What Are the Benefits of an Irrigation System?

Phoenix’s dry climate makes water management essential for homeowners with lawns or gardens. Whether you’re aiming for lush landscaping or just want to simplify your watering routine, an irrigation system is a smart investment. Benefits include:

  • Consistent and efficient watering of plants and grass
  • Reduced water waste compared to manual watering
  • Improved water distribution, helping your yard thrive

What Types of Irrigation Systems Do You Install?

We proudly provide customized irrigation systems to meet every customer’s needs. If you’re unsure what’s right for you, our expert team will explain your options and suggest the best fit for your yard and budget. Among our popular options are:

  • Drip Irrigation
  • Sprinkler System

How Do I Choose the Right Irrigation System for My Property?

Choosing an irrigation system depends on factors like your yard size, landscaping needs, and water usage goals. A consultation with our team can help you make the right decision. Allegiance Water Services evaluate your property and recommend a setup that keeps your landscaping beautiful and easy to maintain. Some rules of thumb are:

  • If you have a garden, drip irrigation will save water by directing it precisely where needed.
  • Large lawns often benefit from sprinklers due to their wide coverage.

How Can I Monitor My Water Usage With an Irrigation System?

Our advanced irrigation systems allow homeowners to track water usage with smart controllers. These devices monitor weather conditions and adjust watering schedules automatically to conserve water. Smart irrigation technology can help you save on utility bills and maintain a healthy, green landscape.

Do You Offer Free Estimates?

Yes. Whether you need to install an RO system, require irrigation system repairs, or want to upgrade your plumbing, we’ll provide a free estimate so that you can plan accordingly. Contact our team right away for a free estimate, expert advice, or to schedule a service.

Check Out Our Customer Reviews

facebookgoogleyelpOverall Rating
5.0
Based on 415 Reviews
Kristaps Swenson
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Kristaps Swenson
October 24, 2023

Arrived on time , perfectly described a job he'd be doing and provided excellent service , would recommend him to all of my neighbors, did a great job fixing my water heater leak

Michael Oster
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Michael Oster
July 26, 2022

Josh and the office and service tech Rommel were excellent in every way! Professional, knowledgable service of issues with my water softener.

Megen Blackburn
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Megen Blackburn
May 27, 2022

Allegiance Water Services are prompt, thorough, and professional. I found them when they did work on my next door neighbor’s irrigation system. When my irrigation started leaking and watering weeds, I called Allegiance Water Systems for a quote and then to schedule repairs. They send text messages and emails with links to track your technician or to call them direct. Invoicing is quick and easy to access via their billing system. You have everything in writing with links to confirm, deny, or modify your service needs.

D M
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D M
July 21, 2022

I have used Allegiance Water since 2018. The company and service is outstanding. John Gonzales was our repair person for this call. He changed our RO water filters, installed a leak detector for the RO, and repaired our water shut off valve. He was GREAT!!! He is very knowledgeable and dependable. I highly recommend Allegiance and their team. Thanks

Amber Howe
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Amber Howe
January 18, 2022

He was wonderfully informative and polite. Educating me on my irrigation system, as I'm from Michigan and very unfamiliar with them.

Mitch Varbiro
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Mitch Varbiro
November 9, 2023
George Bullis
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George Bullis
June 29, 2022
Murray Sharkey
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Murray Sharkey
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June 4, 2019

These guys replaced my Water Heater today. Prompt, fair price, easy to work with. 5 Stars is not sufficient to rate their quality

Traci P.
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Traci P.
November 29, 2023

We had a leak in our drip system. Johnny was awesome. He took the time and explained what the problem was and how to get it fixed. He didn't have the part...

Janie R.
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Janie R.
November 29, 2023

I was in a panic when my sprinklers started making loud noises at 5:30am. I called Allegiance water and was able to get a service rep out the next day. They...

Joe Leonhart
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Joe Leonhart
September 9, 2022

Extremely impressed and satisfied with professionalism and service. A real person always available by phone unlike several competitors I tried to reach. Eloy the tech was the best in all respects.

David Flick
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David Flick
October 13, 2022
Mike Gall
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Mike Gall
September 30, 2023

John was extremely professional and courteous explaining in detail the problems with my irrigation system. He made the repairs and added recommendations as well. He was the best! I highly recommend! Pull

Michael Clarke
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Michael Clarke
October 25, 2023

Allegiance is fantastic. Lawson in particular is a total professional. Super knowledgeable, trustworthy, and efficient. Diagnosed our crazy irrigation issues and came up with a cost effective solution.

K N
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K N
July 21, 2022

I had Eloy come by to repair a water softener system that had failed, as well as replace the filter in the RO system. He was courteous, knowledgeable, responsive, timely, and really knew his stuff.

Ken Forston
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Ken Forston
January 11, 2022

Had a hot water heater replaced today; Lawson did a fantastic job. The workmanship is very professional. Lawson was on time and did exactly what he said he was going to do.

Barbara Silver
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Barbara Silver
January 13, 2022

He installed a water softener system and did a great job. He also updated our r/o system. Very professional

Donald Mossman
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Donald Mossman
May 12, 2022
Brei R
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Brei R
July 13, 2022
Erin Garton
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Erin Garton
September 6, 2023

I’ve used this company for multiple services! And they are great at everything they do. They are super responsive to all of my needs and are always on time. I will never use any other company!

Julie Reed
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Julie Reed
August 8, 2022
Jeanne Brown
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Jeanne Brown
May 9, 2022
Gene Showalter
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Gene Showalter
September 14, 2023

Had an issue with my sprinkler system, something failed and I had a big wet spot on the side of my house. Called in and was helped with instructions on how to turn off the sprinkler side so no water would go to it until a repair could be scheduled. Paul comes out and shows me the problem, we set a time and he fixes all of that, THEN while testing, just waltzes into the spraying sprinklers and dials in where the water SHOULD have been spraying, like " oh, that's the wrong direction to spray for this area..." Then he programs the whole thing to fix my already mediocre lawn and bushes, told me what to do to improve my lawn through yard care and got into his car with soaking pants and thanked ME! 10/10.

Yong Choi
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Yong Choi
September 7, 2023

Lawson with Allegiance Water has done work for us the last few times and he’s very polite and professional and has done great work for us!

Steven Abrams
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Steven Abrams
September 23, 2022
Chandrahas Patel, MD
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Chandrahas Patel, MD
April 18, 2023
Sam Hodges
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Sam Hodges
July 22, 2021

I love this business. They go the extra mile to make sure their clientele are taken care of. My hot water heater went out on New Years eve and required a part to fix it. The part was unavailable and Rheem the manufacturer was closed until Monday. John Gonzales from Allegient brought out a new unit and installed it, so that I would have hot water for the weekend. This is a great company, and I am glad that I selected them. UPDATE Allegiance is my go to water company. My house is 50 years old now, so I'm glad I have them to call if I have a problem. Rommel Valenzuela came today to service my filtration system. He was nice, professional and did a great job.

Scott Peterschick
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Scott Peterschick
October 4, 2023

Looking into my options as soon as I hear back about my options

Rahul Sahota
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Rahul Sahota
November 1, 2023

Very smooth transaction! One phone call got the osmosis and softner system scheduled and an experienced technician came and installed both within 2 hours! Great experience. Thank you!

B Ferguson
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B Ferguson
December 6, 2023

Allegiance and Eloy are my "go to" plumbers. Prompt, efficient, cost effective and courteous.

Karen Bramer
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Karen Bramer
October 6, 2022
Sam C.
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Sam C.
April 6, 2021
David Hoffmeister
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David Hoffmeister
August 4, 2022
Maritza Arias
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Maritza Arias
September 27, 2023
Nikolas Tavlarios
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Nikolas Tavlarios
September 15, 2023

Excellent communication. Reliable.

Jensen Hemming
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Jensen Hemming
September 1, 2023
Julie Shinn
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Julie Shinn
November 12, 2022

Allegiance’s technician Eloy Garcia arrived promptly, explained and showed me the issue with my water softener and also he noted some water in tray beneath the water heater that I had even noticed. He fixed the motor on softener and then removed and replaced my water heater as he noted it was still under manufacturer’s warranty! I am so please with his prompt, thorough and efficient service. I highly recommend him and Allegiance Eater Services!

George
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George
September 23, 2023

Technician was here within 30 minutes. Did a great job for a fair price. I highly recommend Allegiance…..

robyn stiefeld
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robyn stiefeld
June 21, 2022
Hengameh Hajisafartehrani
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Hengameh Hajisafartehrani
June 10, 2023

After 5 years we had water softener , we found out we use soft water for our pool and watering the plants in our back yard , so I called this company they responded fast and the next day they sent their technician Ruben . After we agreed on his estimate , he came the next day. He did awesome job on separating our soft water. Ruben was knowledgeable, fast and reliable. I am so happy with his work and recommend him and this company to everyone.

Marc Conrad
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Marc Conrad
December 30, 2022

Excellent service. Rommel was very professional. I will call on them again. Marc C.

Laura Pascal
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Laura Pascal
November 30, 2020

Annual service on RO water system. Rommel was friendly, fast and professional.

Lori Colling
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Lori Colling
November 18, 2023

I am so grateful to Lawson for helping me with my spinkler system. He is knowledgeable, kind, and patiently answers all my questions. I trust him and Allegiance Water Service for all of my home’s plumbing needs.

Emily Barnett
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Emily Barnett
April 21, 2022

John was on time and professional. He fixed the leak in my backyard system and tested it to make sure no further leaks. He also checked the front yard and found an additional leak that I hadn’t noticed and also fixed it in the same trip. Super happy with the great service and will definitely call these guys again for future plumbing repairs outdoors and indoor.

Alex Mendoza
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Alex Mendoza
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April 27, 2017

Great company! My water heater and water softener both decided it would be best to stop working on the same day. Allegiance came out and gave me a quote for both and their price was great. I feel like they were really interested in helping me.

Bill Giles
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Bill Giles
November 21, 2023

John was great. Professional and courteous. Very pleased with his work.

BobCat Studios
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BobCat Studios
October 12, 2023

Ruben and Juan were the best! Great attention to details, all zones were color coded, and helped us with the use of the Rain Bird app. We couldn’t be happier with the great work!

Bosheng Yang
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Bosheng Yang
November 9, 2023

I had an exceptional experience with Allegiance today. My old gas water heater needs to be replaced. I called Allegiance yesterday and discussed with David who is very knowledgeable, transparent and told me pros and cons among the different water heaters. I decided to go with 50 gallon Bradford White water heater. Ruben came in next day and clearly explained to me what is the process. He is excellent, very skillful and told me how to maintain it. He cleaned everything afterwards. I am very happy with their services and will call Allegiance for my plumbing issues for sure. Ruben from Allegiance Water Services did an excellent job again today. I had water hammer issue for a couple of months and my pipes coming out the main pipe weren't connected right by a previous plumber. The irrigation system controller needs to be replaced as well And it is now upgraded to an enabling phone control unit. Ruben did an excellent job on replacing the unit and repiping everything. It only took him an hour and they work great! Ruben is very experienced, knowledgeable and efficient. It wouldn't go wrong for Ruben to do your plumbing jobs.

Double Helix Las Vegas
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Double Helix Las Vegas
September 27, 2022
Angie morrow
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Angie morrow
January 3, 2023

Installed water softener

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