Plumbing and Water Services Frequently Asked Questions

Frequently Asked Questions

Allegiance Water Services in Scottsdale knows how important it is to keep your plumbing and water systems in top shape. Water is one of the most critical resources in your home – whether it’s for drinking, cooking, or keeping your yard looking its best. Below, we’ve compiled answers to some of the most common questions we receive about our services, water treatment, irrigation, and more.  If you live in Arizona, turn to us for reliable water solutions.

Do You Service Both Residential and Commercial Properties?

Our team specializes in both residential and commercial plumbing and water system repairs. We offer customized solutions for commercial customers in Phoenix, Scottsdale, or the surrounding areas.

What Areas Do You Service?

We’re based in Scottsdale, but we’re happy to come to you to address your water needs. Our Valley-wide coverage area includes:

  • Anthem
  • Avondale
  • Buckeye
  • Carefree
  • Cave Creek
  • Chandler
  • Fountain Hills
  • Gilbert
  • Glendale
  • Goodyear
  • Laveen
  • Litchfield Park
  • Mesa
  • Paradise Valley
  • Phoenix
  • Peoria
  • Scottsdale
  • Sun City
  • Sun City West
  • Sun Lakes
  • Surprise
  • Tempe
  • Tolleson
  • Youngtown

How Do I Schedule an Appointment?

Our office in Scottsdale is open from 8 a.m. to 5 p.m., Monday through Friday. You’re welcome to visit, call, or request a free estimate through our web portal.

What Are the Signs of a Plumbing Leak?

Detecting a plumbing leak early can save you from costly repairs down the line. A small leak could lead to bigger issues like mold or structural damage. We offer expert plumbing leak repairs, so let us know immediately if you notice any of these signs of problems:

  • Unexplained increases in your water bill
  • Damp or musty odors in your home
  • Water stains on walls or ceilings
  • Low water pressure in taps or showers

Wet spots on floors or around the foundation

How Do You Handle Emergency Plumbing Issues?

Plumbing emergencies, like burst pipes or overflowing toilets, often happen at the most inconvenient times. No matter how big or small the issue, we’re here to help Arizona residents with fast, reliable solutions around the clock. Here’s how it works:

  • Contact our emergency line
  • Describe your issue

Our licensed plumbers will arrive promptly with all the tools needed to fix the problem

Do You Offer Drain Cleaning Services?

Yes. If you’re dealing with a slow or clogged drain, our professional drain cleaning services will clear the blockage quickly. We use advanced equipment like high-pressure water jets to eliminate grease, debris, and even tree roots clogging your drain. Regular drain cleaning is essential to prevent buildup and avoid costly repairs in the future, so add it to your home maintenance checklist.

What’s the Difference Between a Water Softener and an RO System?

Water softeners and reverse osmosis systems both improve water quality, but they serve different purposes. Many of our customers install both for optimal water quality inside their homes. Here’s what each does:

  • Water Softener – Water softeners remove minerals like calcium and magnesium that cause hard water. This extends the life of appliances and plumbing fixtures while making skin and hair feel softer after showering.
  • Reverse Osmosis (RO) System – This solution uses a filtration process to remove contaminants like chlorine, lead, and bacteria from drinking water. It delivers purified, safe water that’s perfect for drinking and cooking.

What Is a Sewer Line Inspection and When Is It Necessary?

A sewer line inspection uses a small camera to check the condition of your sewer pipes. We recommend it if you notice frequent clogs, backed-up drains, or foul odors. Sewer inspections can reveal problems like blockages, cracks, or tree root intrusion. Catching these issues early can save you from expensive repairs or even a full sewer line replacement.

What Are the Benefits of an Irrigation System?

Phoenix’s dry climate makes water management essential for homeowners with lawns or gardens. Whether you’re aiming for lush landscaping or just want to simplify your watering routine, an irrigation system is a smart investment. Benefits include:

  • Consistent and efficient watering of plants and grass
  • Reduced water waste compared to manual watering
  • Improved water distribution, helping your yard thrive

What Types of Irrigation Systems Do You Install?

We proudly provide customized irrigation systems to meet every customer’s needs. If you’re unsure what’s right for you, our expert team will explain your options and suggest the best fit for your yard and budget. Among our popular options are:

  • Drip Irrigation
  • Sprinkler System

How Do I Choose the Right Irrigation System for My Property?

Choosing an irrigation system depends on factors like your yard size, landscaping needs, and water usage goals. A consultation with our team can help you make the right decision. Allegiance Water Services evaluate your property and recommend a setup that keeps your landscaping beautiful and easy to maintain. Some rules of thumb are:

  • If you have a garden, drip irrigation will save water by directing it precisely where needed.
  • Large lawns often benefit from sprinklers due to their wide coverage.

How Can I Monitor My Water Usage With an Irrigation System?

Our advanced irrigation systems allow homeowners to track water usage with smart controllers. These devices monitor weather conditions and adjust watering schedules automatically to conserve water. Smart irrigation technology can help you save on utility bills and maintain a healthy, green landscape.

Do You Offer Free Estimates?

Yes. Whether you need to install an RO system, require irrigation system repairs, or want to upgrade your plumbing, we’ll provide a free estimate so that you can plan accordingly. Contact our team right away for a free estimate, expert advice, or to schedule a service.

Check Out Our Customer Reviews

facebookgoogleyelpOverall Rating
5.0
Based on 415 Reviews
Jason Goudie
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Jason Goudie
October 4, 2022
James Anderson
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James Anderson
October 12, 2023

Eloy is just awesome, friendly, detailed, professional and took time to walk me through all work completed, highly recommend.

Daniel L Syllaba
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Daniel L Syllaba
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August 18, 2021

What a great job by everyone involved in this process!! A new drip system was installed in both the front and back yards - first time a system was installed by real professionals. System works great and is easy to use!! Highly recommend Allegiance!!!

Michael Clarke
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Michael Clarke
October 25, 2023

Allegiance is fantastic. Lawson in particular is a total professional. Super knowledgeable, trustworthy, and efficient. Diagnosed our crazy irrigation issues and came up with a cost effective solution.

D Weaver
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D Weaver
December 18, 2023

The service tech was pleasant, courteous and knowledgeable. He tracked down the problem and eliminated it as quickly as possible, as he was aware that what his time cost us in getting the job done.

BobCat Studios
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BobCat Studios
October 12, 2023

Ruben and Juan were the best! Great attention to details, all zones were color coded, and helped us with the use of the Rain Bird app. We couldn’t be happier with the great work!

Murray Sharkey
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Murray Sharkey
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June 4, 2019

These guys replaced my Water Heater today. Prompt, fair price, easy to work with. 5 Stars is not sufficient to rate their quality

Donald Mossman
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Donald Mossman
May 12, 2022
Yong Choi
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Yong Choi
September 7, 2023

Lawson with Allegiance Water has done work for us the last few times and he’s very polite and professional and has done great work for us!

Michael Landy
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Michael Landy
October 26, 2023

Technician patiently walked me through my current setup, identified multiple leaks, and looked to save money by combining and eliminating unneccesay zones.

Michael Oster
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Michael Oster
July 26, 2022

Josh and the office and service tech Rommel were excellent in every way! Professional, knowledgable service of issues with my water softener.

Swaroop Satya
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Swaroop Satya
March 31, 2023
John Black
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John Black
May 4, 2021
Joe Leonhart
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Joe Leonhart
September 9, 2022

Extremely impressed and satisfied with professionalism and service. A real person always available by phone unlike several competitors I tried to reach. Eloy the tech was the best in all respects.

Sylvia Thomas
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Sylvia Thomas
September 30, 2022

Lawson Key was very professional, respectful and kind. He did a great and solid job of installing a new faucet for our water filtration system!

Traci P.
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Traci P.
November 29, 2023

We had a leak in our drip system. Johnny was awesome. He took the time and explained what the problem was and how to get it fixed. He didn't have the part...

Marc Conrad
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Marc Conrad
December 30, 2022

Excellent service. Rommel was very professional. I will call on them again. Marc C.

Scott Peterschick
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Scott Peterschick
October 4, 2023

Looking into my options as soon as I hear back about my options

Dan McFadden
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Dan McFadden
August 25, 2022

They answered the phone (after several other business didnt) and came right out to do the estimate and complete the work. Quality is good. Will call next time I need sprinkler/landscaping work.

Brei R
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Brei R
July 13, 2022
Ginger Prost
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Ginger Prost
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April 3, 2018

Great company. We would highly recommend them. Courteous, professional, fast response time. Very reasonable rates. This is the third time we have used their services and have been very happy every time.

David Hoffmeister
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David Hoffmeister
August 4, 2022
Greg Kreizenbeck
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Greg Kreizenbeck
October 12, 2023

Paul is all of the above plus irrigation systems technologically advanced.

Angie morrow
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Angie morrow
January 3, 2023

Installed water softener

Gene Showalter
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Gene Showalter
September 14, 2023

Had an issue with my sprinkler system, something failed and I had a big wet spot on the side of my house. Called in and was helped with instructions on how to turn off the sprinkler side so no water would go to it until a repair could be scheduled. Paul comes out and shows me the problem, we set a time and he fixes all of that, THEN while testing, just waltzes into the spraying sprinklers and dials in where the water SHOULD have been spraying, like " oh, that's the wrong direction to spray for this area..." Then he programs the whole thing to fix my already mediocre lawn and bushes, told me what to do to improve my lawn through yard care and got into his car with soaking pants and thanked ME! 10/10.

Madhu Patel
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Madhu Patel
June 9, 2022

Excellent service

june grace Kassel
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june grace Kassel
June 22, 2021

Lawson was punctual, polite, clean and knowledgeable. He serviced the RO system. Recommended an alarm to detect a leak. Will think about it.

Allison Camas
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Allison Camas
March 30, 2023
Derrick Wright
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Derrick Wright
September 16, 2022
Nelson André
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Nelson André
November 30, 2023

Paul came today to check my Rain Bird system controller. I have worked with him during my new irrigation installation project at the beginning of this year. I was extremely pleased with the outcome then and again today. I specifically requested him for today’s job. As always, he offered excellent, professional service, knowledgeable, courteous and friendly. I would refer him and Allegiance Water Service to my friends with high remarks.

George
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George
September 23, 2023

Technician was here within 30 minutes. Did a great job for a fair price. I highly recommend Allegiance…..

Mike B
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Mike B
June 7, 2022

Fixed my backyard sprinklers without having to put a whole new system in.

Karen Bramer
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Karen Bramer
October 6, 2022
Nancy Pearce
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Nancy Pearce
October 13, 2023

We have used Allegiance Water Services for several years now, and we have not been disappointed. Very professional, quality work, friendly, reliable.

Barbara Silver
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Barbara Silver
January 13, 2022

He installed a water softener system and did a great job. He also updated our r/o system. Very professional

Jack Coakley
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Jack Coakley
August 9, 2022

Paul and Allegiance are the best!

Steve Digges
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Steve Digges
December 18, 2021

These Guys are awesome! They were on time and on the mark. Service was professional and they did a clean repair. I would definitely recommend them.

Emily Barnett
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Emily Barnett
April 21, 2022

John was on time and professional. He fixed the leak in my backyard system and tested it to make sure no further leaks. He also checked the front yard and found an additional leak that I hadn’t noticed and also fixed it in the same trip. Super happy with the great service and will definitely call these guys again for future plumbing repairs outdoors and indoor.

K N
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K N
July 21, 2022

I had Eloy come by to repair a water softener system that had failed, as well as replace the filter in the RO system. He was courteous, knowledgeable, responsive, timely, and really knew his stuff.

Mark
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Mark
October 2, 2023

John was very knowledgeable and pleasant to work with. Unfortunately, he didnt have the parts i needed so he will be returning in a couple of days to do the actual work. I will update after the work is completed.

Ken Forston
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Ken Forston
January 11, 2022

Had a hot water heater replaced today; Lawson did a fantastic job. The workmanship is very professional. Lawson was on time and did exactly what he said he was going to do.

Bryan
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Bryan
January 8, 2024
Lindsey Dempsey
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Lindsey Dempsey
November 17, 2023

Why should you hire Allegiance? Quality. Dependability. Customer service. Experience. Dedication. Hard work. This company takes quality experience and service to the next level. I haven’t worked with many home service companies who do such a good job like this. From the moment we got the quote, until the minute the job was done, they were reliable and they provided the service we requested. First they came out to inspect the issue. Once they figured out what was wrong, they provided a verbal quote and followed up with a digital quote. I was able to accept the quote digitally and put a deposit down to begin the work. Since our system needed to be replaced, it was quite a process and luckily they had it all under control. They contacted the city and cox communications to flag their underground items so that they knew where to avoid. Then Lawson came out and literally spent an entire day replacing the system. The customer service was above and beyond. Yes there are a million plumbers and irrigation companies out there, but there aren’t as many reputable, trustworthy, licensed and qualified ones like Allegience.

Jim Jellison
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Jim Jellison
July 9, 2022

Will make sure the job gets done!

Connie Cunningham
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Connie Cunningham
September 9, 2022

Johnny Gonzales was very professional, courteous, and thorough.

Michael Pierotti
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Michael Pierotti
April 14, 2022
Sam Hodges
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Sam Hodges
July 22, 2021

I love this business. They go the extra mile to make sure their clientele are taken care of. My hot water heater went out on New Years eve and required a part to fix it. The part was unavailable and Rheem the manufacturer was closed until Monday. John Gonzales from Allegient brought out a new unit and installed it, so that I would have hot water for the weekend. This is a great company, and I am glad that I selected them. UPDATE Allegiance is my go to water company. My house is 50 years old now, so I'm glad I have them to call if I have a problem. Rommel Valenzuela came today to service my filtration system. He was nice, professional and did a great job.

Joan McCoy
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Joan McCoy
May 13, 2022
Steven Abrams
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Steven Abrams
September 23, 2022
julie Whipple
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julie Whipple
August 30, 2022

Assessed my sprinkler system. Told me and showed me the main issue I'm having. No charge! Very nice and knew the answers to my questions. Didn't try to sell me anything. Will have these guys over everyone else I've done business with.

Valley Wide Service

 

Anthem • Avondale • Buckeye • Carefree • Cave Creek • Chandler • Fountain Hills • Gilbert • Glendale • Goodyear • Laveen • Litchfield Park • Mesa • Paradise Valley • Peoria • Scottsdale • Sun City • Sun City West • Sun Lakes • Surprise • Tempe • Tolleson • Youngtown

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